Refund Policy

30-Day Money-Back Guarantee

Every paid report comes with a 30-day money-back guarantee from the date of purchase. If the report didn't give you what you needed, email founder@franchisesonar.com within 30 days and we'll refund you in full.

Delivery Promise

Reports are delivered typically within 3 hours; up to 24 hours if our review flags issues. If we can't deliver your report within 24 hours, you can request an immediate full refund — no questions asked.

Conditions

Refunds are limited to one per customer per franchise brand. If a Deep Dive consultation has already been conducted, the consultation portion is non-refundable — you may receive a partial refund for the report portion. Upon refund, access to the paid report content is revoked. We reserve the right to deny requests showing a pattern of abuse.

Processing

Refunds are issued to the original payment method via Stripe and typically appear within 5–10 business days.

Full details in our Terms of Service, Section 8.